CUSTOMER MANAGER

DESCRIPTION:

Do you like to make customers happy?

We are looking for persons who work with customers to make them happy. You will assist customers with implementation and support them when they have requests. You will register any error or functionality requests your customers have so that we can fix them fast
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Guess what, your skills can change really assist the customer.

To serve their customers better, to make their life easier, to give them more time for things that matter.

You will teach them how to get the most out of it.

You will take responsibility:
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To make sure you follow up
To make sure you know the customers wish
To make the extra step

Are you our new customer support manager? Can we stop searching and talk it over coffee, tea, or your drink of choice? Let’s meet!

YOU ARE:

• A driven individual witha knack for problem-solving and great communication skills.
• A self-starter that evaluates possibilitiesbefore committing to customers.
• Hungry, and ready to take on achallenge that will make a positive impact on the life of your customers.
• Keen to understand the problems of your customers and how to solve them.

WHAT WE OFFER:

• The opportunity to work in a community of peers who want to change the world of finance by expanding global inclusion.
• Competitive compensation package and recognition of results.
• Flexibility.
• An inspiring – and challenging - hands-on work environment where products, services, and projects are seen from inception to their measurable social impact.
• A global community of peers.

LOCATION:

We value our work as a team and as a part of it, expect you to be available continuously.

Our work is substantially remote with sporadic local office presence when required.  However, because a hands-on experience with on-site interaction helps creativity, brainstorming, and faster learning; an initial onboarding period will need you to be at our offices before we move to more remote work.